Terms of Service

Last updated 27 September 2026. thoozie is operated by Aethus Ltd, a company registered in England and Wales, trading as thoozie. These terms are the contract between you and us for using thoozie. They're written in plain English on purpose; where a section has a particular legal effect, it says so.

1. Who we are

Aethus Limited ("we", "us"), trading as thoozie, is a company registered in England and Wales, company number 17067424. Registered office: Independence House, 14a Nelson Street, Southend-on-Sea, SS1 1EF. We operate thoozie at thoozie.com and in the thoozie iOS app. Contact us at hi@thoozie.com.

2. Your account

You need an account to play. Accounts are personal, one per person, and non-transferable. Under-13s may not hold an account. If you're 13 to 17 you can play, but you can't buy anything (§4), upload a profile photo (§6) or opt in to social features (§6). We run age checks in good faith; they aren't infallible, and giving a false age is a breach of these terms.

You're responsible for keeping your account secure and for what happens under your sign-in until you tell us it's been compromised. Tell us promptly if you think it has.

You can close your account at any time from Settings. Closing it ends your licence to everything in it (§3): coins, cards and remaining FastPass time are not refunded or transferred.

3. Virtual items are licensed, not owned

Cards, coins, cosmetics and any other in-game item are licensed to you for personal, non-commercial use within thoozie. You do not own them as property, they carry no real-world monetary value, and the licence ends if your account is closed or these terms are breached. Coins and cards cannot be cashed out, converted to real money or transferred outside the game. Real-money trading of any kind is prohibited and enforced by account action.

We may re-tune the game economy as it grows: melt rates, coin rewards, pack contents and pull odds. Changes are published on /pricing and /odds and apply from the moment they're published. They never apply retrospectively to a purchase you've already made, and the commitments in the Collector's Promise (/promise) hold: every card obtainable free, no cash-out, no deleting a card to force a purchase.

4. Purchases

Who can buy, and how

Coin packs and FastPass are bought through Stripe on the website, in GBP and inclusive of VAT, or through Apple in the iOS app under Apple's terms and in your App Store currency. We never see or store your card details. Purchases are limited to accounts declared 18 and over and aren't currently available from Belgium. You can set your own monthly spending limit and a cooling-off period in Settings. Purchases made in the app are billed by Apple; refund requests for those go to Apple, and Apple's decision applies.

Coins are delivered immediately and are not refundable

Coin packs are delivered to your account the moment payment succeeds. By buying coins you expressly ask us to deliver them straight away and acknowledge that, once delivered, you lose the 14-day right to cancel that the Consumer Contracts Regulations 2013 would otherwise give you. Coins are not refundable once delivered, whether or not you've spent them, except where your statutory rights apply (see "Your statutory rights" below). Coins spent on packs, swaps, cosmetics or a streak freeze are spent: the item is delivered instantly and the coins are not returned.

FastPass

FastPass is a subscription, billed monthly or annually, that renews automatically at the then-current price until you cancel. Where a free trial is offered it lasts 7 days and becomes a paid subscription unless you cancel before it ends; we email you before the trial ends. You can cancel, resume or switch plans at any time in Settings. Cancelling stops the next renewal, and you keep FastPass until the end of the period you've paid for.

FastPass payments are not refundable, with the one exception the law gives you: if you cancel within 14 days of the day you first subscribed (your trial start date, if you had one), we refund that payment less a proportionate charge for the days you had FastPass, because it starts working the moment you subscribe. Renewal payments are not refundable. Cancel before the renewal date to avoid one; we don't refund a period you forgot to cancel.

If we change the price, we'll email you at least 14 days before a renewal at the new price, and you can cancel before it takes effect.

Downtime and availability: never grounds for a refund

thoozie is an online game and will sometimes be unavailable: planned maintenance, outages, bugs, failures at a payment provider or app store, or events outside our control. We work to keep it up and we say what broke in the changelog, but we don't promise uninterrupted access.

Downtime, however long, is never grounds for a refund. Coins, coin packs, FastPass payments and FastPass time are not refunded or credited because the game was unavailable, and we don't pay compensation for time you couldn't play. If FastPass was unusable for a prolonged period we may, at our discretion, extend your subscription by that time. This section doesn't affect your statutory rights (below).

Chargebacks and fraud

If a payment is reversed or charged back, we may remove what it bought, leave the account with a negative coin balance, and suspend purchasing or the account until it's resolved. Talk to us first: most problems are quicker to fix by email than through your bank.

Your statutory rights

Nothing in these terms limits your rights under the Consumer Rights Act 2015. If digital content you've paid for is faulty, not as described or not fit for purpose, you're entitled to a repair or replacement and, if that isn't possible, a price reduction or refund. Coins and FastPass that were delivered and worked as described are not faulty because the game was later unavailable or because you changed your mind. If you live outside the UK, consumer laws in your country that can't be excluded by agreement still apply to you.

Odds

Pull rates and pity rules for randomised packs are published at /odds and apply as described at the time of purchase.

5. Your content (photo submissions and other contributions)

If you submit a photo, board title or other content, you confirm you own it or have permission to share it, and you grant us a worldwide, royalty-free licence to display, reproduce and adapt it within thoozie and its marketing, with credit given where the format allows. You can request removal; we'll action it within a reasonable period, generally within 48 hours for rights-related takedowns.

Card photos are reviewed by a person before they're used. Everything else is moderated on report: anyone can report content from a card, a profile or the feedback button, or by emailing hi@thoozie.com. We may remove content that breaks these terms or the law. Where we remove something you submitted, we tell you why, and you can appeal by replying.

6. Profile photos and profile text

Profile photographs are for members aged 18 and over. If you upload one, it must be a photo of you, or you must have the permission of the person it shows. No photographs of children, under any circumstances.

Profile photos and profile text (home park, favourite coaster) publish immediately — we don't review them before they go live. We moderate on report: if something's flagged, we can remove a photo or clear profile text at our discretion, without notice. A removed photo reverts your card to a mascot avatar.

Your profile card and its image are public. They appear in link previews when shared, and can be copied by anyone once they're out there. Don't put anything on your profile you wouldn't want republished elsewhere.

Your Instagram handle is private own-account data in thoozie. Adults only may separately give permission to tag or mention that account when they appear in standings or community posts, and permission to feature their thoozie card or profile in social spotlights. We send the opted-in handle, tag and content to Meta/Instagram only for that publication.

Revoking one permission stops future automatic uses covered by that permission. The other permission remains independent. Historic Stories and posts, screenshots, and other copies may remain and cannot be withdrawn automatically.

7. Conduct

No cheating, no exploiting bugs for an economy advantage, no bots, scripts or automation, no scraping, no second accounts, no buying, selling or trading accounts or items for real money, no getting round the age gate or a purchase block, no harassment, no impersonating park or manufacturer staff, and no impersonating another person or public figure, whether through a profile picture, handle or profile text. We may suspend or close accounts that break these terms (§10), with a right of appeal.

8. Ride names, stats and our own work

Ride names and statistics appear for identification and factual reference. thoozie is unofficial and not endorsed by, affiliated with or sponsored by any park or manufacturer named on a card; every card says so.

Everything else, including the thoozie name and marks, the card designs, illustrations, mascots, code and text, is ours or licensed to us. Photos on cards belong to the photographers credited on them. You may share screenshots and cards for personal, non-commercial purposes and as set out in the Creator's Kit (/creator-kit). You may not otherwise copy, sell or reuse them.

9. The game will change

thoozie is in beta and keeps changing. We may add, alter, rebalance, pause or retire features, modes, events and items, and we may stop offering the game altogether. Changes to the game are not grounds for a refund of coins or FastPass. If we ever shut thoozie down, we'll give at least 30 days' notice by email and refund any FastPass time paid for beyond the shutdown date.

10. Suspension and closure

We may suspend or close your account if you break these terms, if the law requires it, or if we reasonably suspect fraud, chargeback abuse or a risk to other players. We'll tell you why unless the law stops us, and you can appeal by email. When an account is closed for breach, the licence to its coins, cards and FastPass ends and nothing is refunded. Accounts unused for three years may be closed after an email warning.

11. Our liability

We're responsible for foreseeable loss we cause by breaking these terms or by failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, for business losses (thoozie is for personal use), or for loss caused by you breaking these terms, by your device or connection, or by events outside our reasonable control. Our total liability to you for everything arising from thoozie in any 12-month period is limited to the amount you paid us in that period, or £100 if you paid nothing.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything the law doesn't allow us to limit.

12. Complaints and disputes

Something wrong? Email hi@thoozie.com. A real person reads it, and we aim to reply within five working days. If you're not happy with our answer, ask us to escalate it and we'll give you a final written response. We're not required to use an alternative dispute resolution scheme and don't currently belong to one. You can always bring a claim in the courts (§14).

13. Changes to these terms

We may update these terms as the game evolves. For material changes, meaning anything that affects purchases, your rights or what you can do, we give at least 14 days' notice by email or in-game before they take effect. Other changes take effect when published here, with the date at the top updated. If you keep playing after a change takes effect, you accept it; if you don't accept it, close your account before then.

14. Governing law

These terms, and any dispute about them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings there. If you live elsewhere, you keep the protection of the laws in your country that can't be excluded by agreement.

15. General

If any part of these terms is found unenforceable, the rest still applies. If we don't enforce a term straight away, we can still do so later. We may transfer our rights and obligations to another business that takes on thoozie, and we'll tell you if we do; you may not transfer yours. These terms are between you and us, and nobody else can enforce them.